We will be open regular business hours on Thursday Dec 31st and we will be Closed on Friday Jan 1st, 2021 so our staff can enjoy the new year with their families.
Happy New Year, Be safe and have Fun
At Echo Mt. Water System, we have fixed a number of leaks and have been able to successfully operate the well pump for nearly two weeks. Both remaining water reservoirs are currently full and all homes have water service. We are continuing to develop plans to rebuild a pump house at the primary well, which will increase security and reliability.
VOC samples were collected at Echo Mt. Water System and Riverbend Water System in early October. Fortunately, the results of those samples showed no increased levels of VOC contaminants in the water. This indicates that the fire did not negatively impact distribution lines. Links to the sample results are provided below:
As a precaution, we are working with OHA to determine whether additional VOC testing would be appropriate, particularly at Echo Mt. Water System. Likewise, there are steps each resident can take to ensure the integrity and safety of each home's plumbing. The State of Oregon has provided a letter (linked below) that provides helpful information, including information about flushing, testing, and treating water.
We are optimistic that outages will not continue to occur regularly at Echo Mt. Water System. If you experience an outage, please contact our office (503-554-8333) immediately so we can address the situation. Also, if you notice leaks, please report those to our office. Although water service has been restored, we are continuing to keep the boil water guidance in place for Echo Mt. Water System at this time.
Echo Mt. Water System: Our well pump has suffered some sort of failure and continues to shut itself off. We have coordinated for a well pump specialist to come evaluate on Friday, October 16. It is our hope that he will be able to diagnose and repair it so that we can restore water service over the weekend. Thank you for your continued patience during this difficult time.
Riverbend Water Systems: Lab results show that the water is safe to drink again so we are removing the boil water guidance.
Echo Mt. and Riverbend Water Systems: We received good news that there are not elevated levels of VOC's in either water system. We are removing the guidance to not drink or boil the water. The water is safe to boil. It is also safe to take hot showers and use for other household purposes. However, we recommend you only drink the water after it has been boiled (boil water notice). Although we have received some test results showing an absence of contaminants, both water systems have sustained damage to distribution lines that have resulted in loss of system pressure at various times since the fire. Consequently, we are continuing to take samples for testing and will remove the boil water notice when lab results indicate it is prudent to do so.
Echo Mt. - We have continued to fix leaks that were caused by the fire and turn off water services at properties where homes were lost. We have verified that our lower reservoir is partially full and we have manually started the pump to boost water to the upper reservoir from the lower reservoir. We are hopeful that water service will soon be restored to the majority of the remaining homes as we continue to repair leaks as we find them. Thank you for your continued patience.
Echo Mt. Our primary well pump has been reconnected to Pacific Power and has been put back in service. It will take a while to re-pressurize the distribution water lines and fill the tanks, but we expect water service to be restored to remaining homes in the coming days. We will be following typical water sampling protocol to verify the absence of coliform and e-coli in the water. As an additional precaution, we will be testing for elevated VOC's in the water because of concerns related to impact on our PVC lines from the fire. Notices have been distributed Please be prepared to potentially not consume water for an extended period of time due to these concerns and the loss of our chlorination treatment due to the fire.
Riverbend - we are taking the same precaution to not drink or boil the water until we can verify there are not elevated VOC's in the water. Notices have been distributed. Thank you for your patience as we wait for VOC test results.
Boulder/Bear Creek. We are not taking the same precautions regarding restrictions to the drinking water because no structures were lost in these areas due to fire.
We continue to work on the Echo Mountain water system in order to restore service. Today we were able to cap several melted service lines. The well pump controller was also installed. Pacific Power has moved our electrical service installation request to "Urgent". We are hopeful we will be able to start pumping water into the system soon.
At Riverbend Water System, we are taking additional tests out of an abundance of caution to ensure the fires in the area have not adversely affected the water quality.
Hiland Water continues to be grateful for the community and the workers who have helped out in these difficult times.
Echo Mt. - Progress was made today at the primary well. It has been temporarily reconnected to the water system and water was pumped into the distribution lines, but they were not completely filled and a few service connections were discovered to have melted on the water system side of the fire. Those connections will be replaced in the coming days. All other connections to homes lost to fire have been turned off. Additionally, our electrician will be on site in a couple days to setup a temporary power connection with Pacific Power that should allow us to run the primary well as needed.
Thank you for your patience as we work to restore water service as soon as possible.
Just a quick update on our progress in the Otis area:
We continue to work on Bear Creek water system supply safe drinking water. At this point, our sample results have indicated that a boil water precaution should remain in place for now. We will update this blog when the water is safe to drink.
Boulder Creek water system continues to have issues that we are addressing. Power was restored temporarily on Wednesday. On Thursday, power was turned off at part of the plant in order for necessary electrical repairs to take place. We are aware several customers have experienced intermittent water supply and lost pressure during that repair. It is hoped that water service will be restored soon, but the production will be halted for a time during Friday in order to perform necessary treatment plant maintenance, which may result in additional interruptions to water service.
Bringing the full water system up to pressure takes time due to our low production capacity, but we anticipate restoring consistent service by the end of Friday, September 18. We continue to work to return the water system to a reliable state with full water reservoirs and ask for your patience in these extraordinary times. A boil water notice remains in effect for drinking water.
Echo Mountain Water and Riverbend Water remain in evacuation status. We remain unable to serve water at the Echo Mountain Water System and are working on plans to pump emergency water as soon as possible. We are pumping water at the Riverbend Water System. A boil water notice is in effect.
Hiland Water is grateful for the opportunity to serve these communities.