2020-10-29 Otis Update, Echo Mt and Riverbend VOC Testing

At Echo Mt. Water System, we have fixed a number of leaks and have been able to successfully operate the well pump for nearly two weeks. Both remaining water reservoirs are currently full and all homes have water service. We are continuing to develop plans to rebuild a pump house at the primary well, which will increase security and reliability. 

VOC samples were collected at Echo Mt. Water System and Riverbend Water System in early October. Fortunately, the results of those samples showed no increased levels of VOC contaminants in the water. This indicates that the fire did not negatively impact distribution lines. Links to the sample results are provided below: 

Echo Mt Test Results

Riverbend Test Results

As a precaution, we are working with OHA to determine whether additional VOC testing would be appropriate, particularly at Echo Mt. Water System. Likewise, there are steps each resident can take to ensure the integrity and safety of each home's plumbing. The State of Oregon has provided a letter (linked below) that provides helpful information, including information about flushing, testing, and treating water. 

Customer Guidance Regarding Water Quality in Buildings Located in Areas Damaged by Wildfire

We are optimistic that outages will not continue to occur regularly at Echo Mt. Water System. If you experience an outage, please contact our office (503-554-8333) immediately so we can address the situation. Also, if you notice leaks, please report those to our office. Although water service has been restored, we are continuing to keep the boil water guidance in place for Echo Mt. Water System at this time.

Sept 29, 2020 Otis area update

 We continue to work on the Echo Mountain water system in order to restore service.  Today we were able to cap several melted service lines.  The well pump controller was also installed.  Pacific Power has moved our electrical service installation request to "Urgent". We are hopeful we will be able to start pumping water into the system soon.

At Riverbend Water System, we are taking additional tests out of an abundance of caution to ensure the fires in the area have not adversely affected the water quality.

Hiland Water continues to be grateful for the community and the workers who have helped out in these difficult times.

Echo Mountain - Water Source - Emergency Well

Echo Mountain Customers, we are having to utilize the back up well to keep up with the demand for water.

The back up well has Hydrogen Sulfide (or the smell of rotten eggs or sulfur) this is not any cause for alarm, the water is safe to drink.  

 At this time we will be running the back up well until the system can recover for the increased water usage/demand.

Please call the office if you have any questions.

Hiland Water Corp
503-554-8333