Friday, September 18, 2020

2020-09-18 Update on progress in the Otis area

Just a quick update on our progress in the Otis area:


We continue to work on Bear Creek water system supply safe drinking water.  At this point, our sample results have indicated that a boil water precaution should remain in place for now. We will update this blog when the water is safe to drink.

Boulder Creek water system continues to have issues that we are addressing. Power was restored temporarily on Wednesday. On Thursday, power was turned off at part of the plant in order for necessary electrical repairs to take place. We are aware several customers have experienced intermittent water supply and lost pressure during that repair. It is hoped that water service will be restored soon, but the production will be halted for a time during Friday in order to perform necessary treatment plant maintenance, which may result in additional interruptions to water service.

Bringing the full water system up to pressure takes time due to our low production capacity, but we anticipate restoring consistent service by the end of Friday, September 18. We continue to work to return the water system to a reliable state with full water reservoirs and ask for your patience in these extraordinary times. A boil water notice remains in effect for drinking water.

Echo Mountain Water and Riverbend Water remain in evacuation status. We remain unable to serve water at the Echo Mountain Water System and are working on plans to pump emergency water as soon as possible. We are pumping water at the Riverbend Water System. A boil water notice is in effect.

Hiland Water is grateful for the opportunity to serve these communities.