Monday, May 17, 2021

Notice for Riverbend customers

This is a reissue of the standing boil water notice for Riverbend water system.  Hiland Water is going through the process to remediate the issue and will update this blog with information as we have it available.  

The complete notice can be found here.  

Thank you

Friday, May 7, 2021

Bear Creek Customers

 There is currently a low reservoir at Bear Creek in Otis. The plant is up and running but will take time to fill the water lines.

Thank you for your patience.

Hiland Staff

Wednesday, May 5, 2021

Helton Update May 2021

The Helton Tracts community continues to be on a boil water notice. Hiland is continuing to explore options to restore service from the "back well" where the pump has failed. We have been unable to extract the pump from the well and concerns exist regarding potential damage to the structure and integrity of the well if the pump cannot be properly removed.

In light of this, we are simultaneously working to expedite development of the "front well" for permanent service. The front well served as the primary water source for the system until several years ago when its construction failed and it could no longer yield safe drinking water. Hiland subsequently reconstructed the well and recently received clearance from the Drinking Water Program to proceed with plan development for reimplementation of the well into service.  

All samples taken so far indicate that the water is of good drinking quality and that the front well can serve as the primary source of water for the community. We are undertaking more extensive sampling and working with an engineering firm to undergo the regulatory process of applying to receive approval to fully develop and use the front well for drinking water again.

Click here to see the boil water notice.  We will update this blog when we have updates.  Thank you for your patience as we work to resolve this issue and serve the community.