Monday, October 26, 2015

Email billing program

Hiland Water is expanding its email billing program! We have been sending limited email bills for a few months and have decided it is time to open the program to more who would like to join.  If you are interested in joining the e-billing program, send an email to including your account number and name.  If you would like another email used, please specify.  We are committed to serving our customers.

Friday, October 16, 2015

Line Break in Shady Cove

10-21-15 Update
The water line is now repaired.  One of the joints failed in the construction but is now back in service.

10-19-15 Update
A temporary fix was applied late last week and a crew is scheduled to be in the area Tuesday, 10-20-15 to apply a permanent repair.  There may be water outages when work is being done.

10-16-15 Line Break in Shady Cove
Line Break on Train Lane this morning.  There is a crew on the way to assess the situation and make repairs as needed.  The affected area is highlighted in the map below.  This blog will be updated when more information is available.

Friday, October 9, 2015

Flushing today in North Salem

10-9-15 Flushing Area
Flushing today in North Salem.  Be prepared for fluctuations on water pressure and some discolored water. Below is the area we are working today.  Thank you for your patience as we work to improve the water system in your area.

Sunday, October 4, 2015

North Salem off of Lancaster Dr water issues

10-7-15 10:24 am
Update: We have recieved results from the lab that the water is safe to drink. We are lifting the boil water notice. We will continue to update this blog when more information is avaliable.

10-5-15 10:22 pm
Update: The electronics in the pump house have been replaced and the backup well is functioning at capacity.  A plan is being formulated for repairing the main well.  We will continue to update this post as we have new information.

10-5-15 3:44 pm
Info: We have received several calls today about the meaning of a boil water notice.  Here is a link to the Oregon Public Health site with some common questions. 

10-5-15 11:27 am
Update: There are several components of the water system that have failed over the weekend. Although we have a working pump and well now, there are some issues with some valves and electronics in the pump house.  We have an electrician on the way. We are still on a boil water notice.

10-5-15 9:38 am
Update:  We appear to be having issues keeping up with demand this morning.  We have a service man on the way to check the pumps and reservoir level.
Update:  After almost 60 years in service, the pump used to supply water to the Lombard water system failed.  The secondary well was temporarily put into service.  Farther evaluation and planning will be done to see if the main well can be repaired.  A boil water notice was distributed to the entire water system.  We will update this blog when we have received confirmation from the lab that your water is safe to drink.  We do not anticipate any issues with water quality.

10-4-15, 10:46 pm
Update : The water system is back up to pressure. We will continue to monitor the system to ensure operations return to normal. Thanks again for your patience.

10-4-15, 9:40 pm 
Update: The crew on the ground is optimistic they will have the system back up shortly.  They are waiting on a joint to set up.  It will still take some time for the entire system to return to normal pressure.

A pump has gone down in the North Salem area.  We have a crew on site working on the situation.  Sorry for the inconvenience.  Updates will be posted here when they are available.

Thanks for looking

Thank you for taking time to be informed about your water system.  General updates will be posted here.  We will also post alerts and emergencies here.  Be sure to check back often to keep up to date.

Hiland Water Office Manager