Friday, July 23, 2021

Westwood Update

 As we continue to struggle with your water supply, we wanted to provide a brief update about what's going on currently. 

The well continues to produce water at a slower rate than it has in previous years, but it is continuously pumping and has not gone dry. Although we identified and fixed a minor leak in the distribution system on Wednesday, the demand of the water system has continued to outpace what the well is producing. We understand that more residents are now living in the community on a full-time basis than has been the case in the past and we are working to adapt to that. 

There is a well driller that has cleaned out the well in the past, which has increased the yield of the well. He has been retained to do that work again, but has not been able to commit to an exact date. At this time, he believes it will occur Tuesday or Wednesday of next week. The pump will be out of commission while that work is being done and we will provide as much notice as we can when we know exactly when the work will begin. Multiple other well drillers have been contacted in hopes that they could do the work sooner and none have been able to assist us. 

We have also been in touch with a local water hauler to provide short-term relief. Their capacity is limited and they do not have availability to deliver water until Tuesday. In the meantime, our staff is constructing a connection point and an exterior fill pipe for the reservoir so that it can receive water from a truck. Access to the reservoir may be difficult, but we are hopeful that water can be pumped from a water hauling truck into the reservoir if the need still exists.

In addition to the work happening right now, we are starting to formulate plans to make the supply more robust in the long-term and look into ways that our response to outages can be more effective in the future. We will work to communicate those improvements to you as they occur.

An email blast has been sent out to customers who have information in our data base.  If you would like your email added to your account, please email westwood@hilandwater.com with your account number.

We know these problems have lasted far longer than usual and we are so grateful for the patience so many of you have afforded us while we continue to work toward short-term and long-term solutions to the water supply issues we face.

Thursday, July 22, 2021

Westwood: Request to conserve water

The well is Westwood Village Water System continues to struggle to meet the water demand of the community. The well has been running non-stop for several days and the distribution system has been investigated multiple times in an effort to find leaks. One small leak was found and repaired, but the improvement hasn't been enough to reduce demand to a sustainable level. Hiland has hired a well driller to come and clean out the well. Historically, this procedure has increased the production of the well and we are hopeful it will do so again. In the meantime, we are asking customers at Westwood Village to conserve water and only use it for necessary domestic purposes, not for irrigation. Hiland will update everyone in the community with the results of the well work once it is complete in hopes that irrigation can resume. Thank you for your understanding.

Monday, July 19, 2021

Helton Tracts: Boil Water Restriction has been lifted

We received word from the Oregon Drinking Water Program today confirming that the water being supplied to the Helton Tracts community is safe to drink without boiling first. Our office staff will be reaching out to each account holder individually, but thank you for your patience throughout this process. The work to permanently re-develop the well site is not complete, but this is a big step in the right direction.

Hiland Staff

Sunday, July 18, 2021

System outage in Tidewater at Westwood Village Water System

The Westwood Village system is currently experiencing a water outage. Our emergency response staff have discovered issues in the well pumping system.


We are working to get the issue resolved but expect to not have water until some time Monday 7/19


Thank you for your patience.


Hiland Staff


Monday, June 21, 2021

Water issues in Tooley

With the warmer weather and the diminished supply, Tooley water is experiencing water shortages and outages.  Please see the Tooley Water website for up-to-date information.

www.tooleywater.org 

Monday, May 17, 2021

Notice for Riverbend customers

This is a reissue of the standing boil water notice for Riverbend water system.  Hiland Water is going through the process to remediate the issue and will update this blog with information as we have it available.  

The complete notice can be found here.  

Thank you

Friday, May 7, 2021

Bear Creek Customers

 There is currently a low reservoir at Bear Creek in Otis. The plant is up and running but will take time to fill the water lines.


Thank you for your patience.

Hiland Staff

Wednesday, May 5, 2021

Helton Update May 2021

The Helton Tracts community continues to be on a boil water notice. Hiland is continuing to explore options to restore service from the "back well" where the pump has failed. We have been unable to extract the pump from the well and concerns exist regarding potential damage to the structure and integrity of the well if the pump cannot be properly removed.

In light of this, we are simultaneously working to expedite development of the "front well" for permanent service. The front well served as the primary water source for the system until several years ago when its construction failed and it could no longer yield safe drinking water. Hiland subsequently reconstructed the well and recently received clearance from the Drinking Water Program to proceed with plan development for reimplementation of the well into service.  

All samples taken so far indicate that the water is of good drinking quality and that the front well can serve as the primary source of water for the community. We are undertaking more extensive sampling and working with an engineering firm to undergo the regulatory process of applying to receive approval to fully develop and use the front well for drinking water again.

Click here to see the boil water notice.  We will update this blog when we have updates.  Thank you for your patience as we work to resolve this issue and serve the community.

Friday, April 2, 2021

Helton Tracks system outage

 There is currently a system outage in our Helton Tracks system.

The system is also on a Boil Water Notice.

The back up generator has also gone out, we have a crew on site working to restore power**

We have determined there is an issue with our normal well and will be switching to our backup well.

The backup well is run off of a generator with no chlorination. The well will also be off during the hours offline during the hours of 9pm to 7am due to noise pollution.

We are working towards a better permanent solution and this is to provide some service until then.


Please remember to not drink or consume the water in anyway without boiling it first for at least 5 minutes.


Thank you for your patience.


Hiland Staff

4/5/21 10:06am

Monday, March 8, 2021

Riverbend Groundwater under the influence of surface water

 In January 2021, Hiland Water issued a boil water notice to the community served by Riverbend Water due to the Oregon Drinking Water program's determination that the Riverbend source of water is under the influence of surface water. More stringent treatment requirements now apply to this water system and Hiland Water is working to fulfill those treatment requirements as quickly as possible. Multiple temporary avenues are also being explored in order to remove the boil water notice soon. This blog will be updated as timelines are developed. Thank you for your patience during this time.

Wednesday, March 3, 2021

Update: Echo Mt. water is safe to drink

Chlorination has been reinstalled at Echo Mt. and subsequent water tests have shown that the water is safe to drink. Additionally, meters were read on March 2 and water billing will resume at the end of March. The first bills will be prorated.

Thursday, February 25, 2021

Update: Heritage and Helton

 After conducting special testing, we can confirm the water is now safe to drink. The boil water notice has been lifted. Please call the office at 503-554-8333 if you have any questions.


Thank you

Monday, February 22, 2021

SouthWood Park Customers

 We are doing a emergency water repair in the area, we do apologize for any inconvenience this was not a scheduled outage so we appreciate the patience. If you are experiencing discolored water that accrues while we are servicing the main water line

Thursday, February 18, 2021

02/18/2021 Helton and Illahe outages

We are currently experiencing water outages in Salem due to loss of power.


PGE has not provided an estimate on when power services will return. Once full service is back we'll be able to provide water again.


Customers in the Helton Water system: BOIL WATER NOTICE

Despite the lack of power in the Helton system, we are doing our best to pump water. Due to the extended loss of water pressure, we cannot verify the safety of drinking the water without boiling it first. We will have a generator in place tomorrow morning by 10AM in order to pump water into the system. 


Customers in the Illahe Water system: PLEASE CONSERVE WATER

We currently have Hiland staff on site to connect a permanent back up gas powered generator to power the system. We still do not have power at our pumphouse. Areas of Illahe that are at higher elevations will experience lower pressure due to power limitations. Please be patient as we continue to restore water services to our system despite the lack of power.


We appreciate your patience while we work to correct these issues


Thanks,

Hiland Staff

Wednesday, February 17, 2021

02/17/2021 System outages Update 1:15pm

 We are currently experiencing water outages in Salem, Newberg, Otis, and West Linn/Lake Oswego due to loss of power.


PGE and Pacific Power have not provide an estimate on when power service will return. Once full service is back we'll be able to provide water again.


If you are a customer in the Lombard water systems.

We're aware that some homes have power. Partial power service has been restored but not enough to run the pumps. Please be patient while power is being restored.


If you are a customer in the College Park/Penticton water systems:

We are currently running the water system using only the Penticton pump house. This is the smaller of the two pumps houses and was not designed to run the full system. While we are running on this single pump please use water sparingly. If you see an issue with low flow/pressure it is due to this. Once the College Park pump house is back online service will return to normal.


If you are a customer in the Boulder Creek system:

We were experiencing issues with our control systems. We have since have corrected this issue but the upper reservoir is empty and will take time to fill back up. Please be patient while our system catches back up.


Customers in the Illahe Water system: PLEASE CONSERVE WATER

Although some customers have power restored there is still issues with the power system as a whole. Until that issue is corrected we are unable to pump water to our reservoirs. If power returns temporarily the pumps will start pushing water back up to the reservoirs.

Any customer on the high pressure water line which includes El Dorado, some of Cherokee, some of Deer, and some of Torry Pines. Due to the low reservoir we are unable to keep the booster pumps running that provide higher pressure water. Due to this you may have some water but at very low pressure. Once regular power service has been provided and we can start filling the reservoirs we can enable the booster system to provide regular water pressure.


We appreciate your patience while we work to correct these issues


Thanks,

Hiland Staff






Actualmente estamos experimentando cortes de agua en Salem, Newberg, Otis y West Linn / Lake Oswego debido a una pérdida de energía.

PGE y Pacific Power no han proporcionado una estimación sobre cuándo volverá el servicio de energía. Una vez que se recupere el servicio completo, podremos proporcionar agua nuevamente.

Si es cliente de los sistemas de agua Lombard.

Somos conscientes de que algunos hogares tienen energía. Se ha restablecido el servicio de energía parcial, pero no lo suficiente para hacer funcionar las bombas. Tenga paciencia mientras se restablece la energía.



Si es cliente de los sistemas de agua de College Park / Penticton:


Actualmente estamos operando el sistema de agua usando solo la casa de bombas Penticton. Esta es la más pequeña de las dos casas de bombas y no fue diseñada para operar el sistema completo. Mientras estemos funcionando con esta única bomba, use agua con moderación. Si ve un problema con flujo / presión bajos, se debe a esto. Una vez que la casa de bombas de College Park vuelva a estar en línea, el servicio volverá a la normalidad.



Si es cliente del sistema Boulder Creek:

Estábamos experimentando problemas con nuestros sistemas de control. Desde entonces, hemos corregido este problema, pero el depósito superior está vacío y llevará tiempo volver a llenarse. Tenga paciencia mientras nuestro sistema se recupera.



Clientes en el sistema Illahe Water: POR FAVOR CONSERVE EL AGUA
Aunque a algunos clientes se les restauró la energía, todavía hay problemas con el sistema de energía en su conjunto. Hasta que se corrija ese problema, no podemos bombear agua a nuestros depósitos. Si la energía regresa temporalmente, las bombas comenzarán a empujar el agua hacia los depósitos.

Cualquier cliente en la línea de agua de alta presión que incluye El Dorado, algunos de Cherokee, algunos de Deer y algunos de Torry Pines. Debido al bajo nivel del depósito, no podemos mantener funcionando las bombas de refuerzo que proporcionan agua a mayor presión. Debido a esto, es posible que tenga un poco de agua pero a muy baja presión. Una vez que se haya proporcionado el servicio eléctrico regular y podamos comenzar a llenar los depósitos, podemos habilitar el sistema de refuerzo para que proporcione una presión de agua regular.

Agradecemos su paciencia mientras trabajamos para corregir estos problemas.



Gracias,

Hiland Water 


Monday, February 15, 2021

2/15/2021 Water outages

 We are currently experiencing water outages in Salem, Newberg, Otis, and West Linn/Lake Oswego due to loss of power.


PGE and Pacific Power have not provide an estimate on when power service will return. Once full service is back we'll be able to provide water again.


If you are a customer in the College Park/Penticton and Lombard water systems.

We're aware that some homes have power. Partial power service has been restored but not enough to run the pumps. Please be patient while power is being restored.


Thanks,

Hiland Staff




Actualmente estamos experimentando cortes de agua en Salem, Newberg, Otis y West Linn / Lake Oswego debido a una pérdida de energía.

PGE y Pacific Power no han proporcionado una estimación sobre cuándo volverá el servicio de energía. Una vez que se recupere el servicio completo, podremos proporcionar agua nuevamente.


Cliente en los sistemas de agua de College Park / Penticton y Lombard.

Somos conscientes de que algunos hogares tienen energía. Se ha restablecido el servicio de energía parcial, pero no lo suficiente para hacer funcionar las bombas. Tenga paciencia mientras se restablece la energía.




Gracias,

Hiland

Sunday, February 14, 2021

Salem/Newberg/West Lin/Otis water outage

 We are currently experiencing water outages for our systems in Newberg, Salem, West Lin, and Otis.


These outages are caused due to loss of power. Once power has been restored we'll be able to provide water again.


For estimates on when services will be restored please contact PGE or Pacific Power.


Thanks,


Hiland Staff

Saturday, February 13, 2021

Salem and Otis water outage

We are currently experiencing water outages for our NE Salem and Otis water systems.

The outage is linked to power outages in these area cause by the winter storm. Once power has been restored we can work to get water pumping again.

Please contact Pacific Power and PGE for estimates of when the power will be restored.



Thank you for your patience.

Hiland Water Staff

Friday, January 15, 2021

Helton Water Outage Update

Thank you all for your  patience  during this outage! We are waiting for an electrician to get to the site so he can fix things on our end. we understand being with out water for this long is frustrating  we just ask to be patience while we work on this so we can get you water asap

thank you 
Hiland Water Staff

Thursday, January 14, 2021

Helton Water Outage

01/14/2021


We are currently experiencing a water outage for our Helton Tracts water system. Current estimated revival time in unknown. The outage is linked to a downed power line, which has knocked out power at our well. For estimates on when the power will be restored, please call Portland General Electric.


Thank you for your patience

Monday, January 4, 2021

Echo Mountain water outage

 Echo MT Customers what a way to start the new year! we have found the leak and should be repaired shortly! if you are still experiencing water issues please give our office a call before 4pm.


thank you all for your patience's