Monday, July 26, 2021

Westwood Good News Update

We received confirmation this evening that the well driller will be cleaning out the well tomorrow, July 27, 2021. The well will not be operational while the work is being done, but we have arranged for approximately 2,000 gallons of potable water to be hauled in and pumped into the reservoir around the same time tomorrow. Hopefully you will not experience a service outage tomorrow, but there is a possibility of that happening while the well is down. Thank you again for your patience and understanding.

Hiland Water

Friday, July 23, 2021

Westwood Update

 As we continue to struggle with your water supply, we wanted to provide a brief update about what's going on currently. 

The well continues to produce water at a slower rate than it has in previous years, but it is continuously pumping and has not gone dry. Although we identified and fixed a minor leak in the distribution system on Wednesday, the demand of the water system has continued to outpace what the well is producing. We understand that more residents are now living in the community on a full-time basis than has been the case in the past and we are working to adapt to that. 

There is a well driller that has cleaned out the well in the past, which has increased the yield of the well. He has been retained to do that work again, but has not been able to commit to an exact date. At this time, he believes it will occur Tuesday or Wednesday of next week. The pump will be out of commission while that work is being done and we will provide as much notice as we can when we know exactly when the work will begin. Multiple other well drillers have been contacted in hopes that they could do the work sooner and none have been able to assist us. 

We have also been in touch with a local water hauler to provide short-term relief. Their capacity is limited and they do not have availability to deliver water until Tuesday. In the meantime, our staff is constructing a connection point and an exterior fill pipe for the reservoir so that it can receive water from a truck. Access to the reservoir may be difficult, but we are hopeful that water can be pumped from a water hauling truck into the reservoir if the need still exists.

In addition to the work happening right now, we are starting to formulate plans to make the supply more robust in the long-term and look into ways that our response to outages can be more effective in the future. We will work to communicate those improvements to you as they occur.

An email blast has been sent out to customers who have information in our data base.  If you would like your email added to your account, please email with your account number.

We know these problems have lasted far longer than usual and we are so grateful for the patience so many of you have afforded us while we continue to work toward short-term and long-term solutions to the water supply issues we face.

Thursday, July 22, 2021

Westwood: Request to conserve water

The well is Westwood Village Water System continues to struggle to meet the water demand of the community. The well has been running non-stop for several days and the distribution system has been investigated multiple times in an effort to find leaks. One small leak was found and repaired, but the improvement hasn't been enough to reduce demand to a sustainable level. Hiland has hired a well driller to come and clean out the well. Historically, this procedure has increased the production of the well and we are hopeful it will do so again. In the meantime, we are asking customers at Westwood Village to conserve water and only use it for necessary domestic purposes, not for irrigation. Hiland will update everyone in the community with the results of the well work once it is complete in hopes that irrigation can resume. Thank you for your understanding.

Monday, July 19, 2021

Helton Tracts: Boil Water Restriction has been lifted

We received word from the Oregon Drinking Water Program today confirming that the water being supplied to the Helton Tracts community is safe to drink without boiling first. Our office staff will be reaching out to each account holder individually, but thank you for your patience throughout this process. The work to permanently re-develop the well site is not complete, but this is a big step in the right direction.

Hiland Staff

Sunday, July 18, 2021

System outage in Tidewater at Westwood Village Water System

The Westwood Village system is currently experiencing a water outage. Our emergency response staff have discovered issues in the well pumping system.

We are working to get the issue resolved but expect to not have water until some time Monday 7/19

Thank you for your patience.

Hiland Staff