Westwood Boil Water Notice

While meter reading in the system, our operators discovered an issue with the Westwood reservoir. We are advising all Westwood water customers to boil their water until repairs are complete. Please call the office with any further questions. We apologize for any inconvenience,

Thank you.

Bear Creek Water outage

 There is currently a water outage in the Bear Creek Water system.

We have a technician on route to determine the cause and hope to have water service back soon.

Thanks for your patience

Hiland Staff

Riverbend Boil Water Notice Lifted

 Attention Riverbend water users:

In consultation with the Oregon Health Authority Drinking Water Program, we are happy to inform you that the water in the Riverbend Water System (PWS 41-00601) has been declared safe to drink again.

To reach this point, substantial effort and investment have been put into designing and constructing an underground contact chamber. Additionally, continuous automated monitoring equipment has been installed that will ensure adequate disinfection is sufficiently achieved on a continuous basis to meet the interim treatment requirements instituted by the Oregon Health Authority. This is only the first step, however. In order to achieve full compliance with the water treatment laws of Oregon, we are in the process of designing an ultrafiltration surface water treatment plant that we expect to construct during 2022. The work that has been completed so far will be integrated into the future surface water treatment plant.

Thank you to everyone for your patience throughout this process. If you have any questions, please feel free to contact our office toll-free at 855-554-8333 or email us at info@hilandwater.com.

Westwood Update

 Hiland has identified a significant leak in the distribution system.  We are working to make repairs as soon as possible.  At this time, we do not have additional information, but the repairs will likely involve a system shutdown.  We will share additional information as it becomes available.

Thank you

~Hiland Water Corp

Update:  Leak has been fixed.  We are optimistic this will help the system water supply.

Westwood Update

We are continuing to work on the water supply issues at Westwood. After our last update, the pump was pulled from the main well and the well was cleaned out by a well driller. Unfortunately, the work performed yielded very little improvement. Additionally, the water hauler that was scheduled to deliver water was unable to do so. We've begun working with another water hauler who successfully delivered 14,000 gallons today after running into various delivery obstacles. We appreciate everyone who has diligently conserved water during this time. Apart from the initial reduction in pressure after the well was down for maintenance, we have been able to maintain water service. The water available in the reservoir continues to be minimal, however.

At this time, we are conducting exploratory efforts to re-activate the second well. It is an OHA-approved source, but has not been used in many years. Our technicians are working to install a working pump and determine how much water the well will yield. We are also coordinating to retain a company that can send a specialized camera down the wells in order to evaluate the condition of the construction. It is likely that significant work will be required on one or both wells. Once the evaluations are complete, a plan will be made and communicated. We are working to ensure that water service will be maintained from the reservoir in the event that both wells are offline at the same time for evaluation.

Thank you again for your understanding.  As always, we will do our best to keep you informed.